Contact Us

How can I contact you?

Hopefully, you'll find the answer you need in one of the articles in our help center. However, if you require further assistance or just want to get in touch, please use the contact form on this page.

Please reach out using only one contact method per query. Contacting us through multiple channels for the same request may result in longer response times for you and other customers.

What information do I need to provide?

To help us assist you as quickly as possible, please include as much relevant information as you can, such as:

Order number (e.g., #1234)

Email address used for the purchase

A detailed description of your query or issue

Providing complete details will allow us to process your request efficiently.

Why doesn’t Hobbybox.ie have a phone number?

Hobbybox.ie does not operate a call center and is not set up to handle a high volume of phone calls.

As an online-based store, we have also built our customer support services online. While you may occasionally receive an automated response, all customer service inquiries are handled by real people who are dedicated to assisting you as quickly and efficiently as possible through our digital support channels.